IA Today

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February 2026

Growth gets a lot of attention in the independent agency channel. New business, new producers, new markets, bigger books. Those are visible markers and they matter. But growth and profitability don’t always move in lockstep. Many agencies write more business year after year without seeing the same improvement in margins, stability, or owner income. That gap often comes down to how agencies define good business, where they focus their time, and how intentionally they build their teams.

In this issue:

• What Profitable Agencies Do Differently
• Attracting and Retaining Quality Employees
• Agency Growth Milestones Most Owners Miss
• What Your Referrals Say About Your Agency

…and more!