You know that feeling when you go to a new restaurant, receive exemplary service and enjoy a delicious meal? Odds are, you can’t wait to grab your phone and give that establishment a five-star review.

But is it possible for customers to have that same level of passion when they engage with their insurance agent?

Read the full article, written by Ian Exelbert, Chief Operating Officer – Western Region at SIAA, published April 20, 2023 on